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Effective Date: September 19, 2026
Entity: Caring Hands Community Support Services (“we”, “our”, or “us”)
Website:
Caring Hands Community Support Services is committed to protecting the privacy and confidentiality of personal information collected from our clients, participants, families, referrers, and website visitors. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as relevant state and territory health privacy laws.
This Privacy Policy outlines how we collect, use, store, disclose, and secure your personal and sensitive information, including information submitted through our website referral forms.
To provide appropriate community, disability, and aged care services (such as NDIS, Support at Home, DVA, and Private Services), we may collect the following types of information:
Personal Identification Details: Full name, date of birth, residential address, email address, and phone numbers.
Referrer Details: Information regarding who is submitting the referral (e.g., family members, support coordinators, GPs, or hospital discharge planners).
Funding & Clinical Details: NDIS numbers, plan management details, DVA file numbers, classification levels, and health/support requirements.
Supporting Documents: Medical reports, NDIS plans, care plans, and hospital discharge summaries uploaded via our website or provided via email/paperwork.
Website Usage Data: Standard log data, IP addresses, and form submission data collected securely through our online systems.
We collect personal information directly from you or your authorised representatives through:
Our online website referral and contact forms.
Direct phone calls, emails, or face-to-face consultations.
Third-party referrers (such as medical practitioners, hospitals, or support coordinators) with your explicit consent.
We collect and use your personal information strictly for the following purposes:
To assess, process, and respond to service referrals.
To coordinate, manage, and deliver safe, tailored care and support services (NDIS, Support at Home, DVA, etc.).
To communicate with clients, families, authorized representatives, and healthcare professionals regarding care delivery.
To comply with legal, regulatory, and funding body reporting requirements.
We treat your information with strict confidentiality. We do not sell, rent, or trade your personal information. However, we may disclose your information to:
Internal support staff, care managers, and frontline workers involved in your service delivery.
External healthcare providers, GPs, allied health professionals, or funding agencies (like the NDIA or DVA) with your informed consent.
Third-party IT service providers who assist us in operating our secure website and communication systems under strict confidentiality agreements.
We implement robust technical and organizational security measures to protect your personal and sensitive data from unauthorized access, loss, misuse, or alteration. This includes encrypted data transmission, secure server storage, and restricted access controls. Information submitted via our website referral form is securely emailed to our authorized internal administration and marketing teams (info@chcsservices.com.au).
You have the right to request access to the personal information we hold about you and to ask for corrections if any details are inaccurate or outdated. To make a request, please contact us using the details provided below.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us at:
Company Name: Caring Hands Community Support Services
Email: info@chcsservices.com.au
Phone: 1800 443 938
Website:
